Oct 13, 2024
Brand Building
$100 Million Branding Advice
Summary
Brand Building Fundamentals
A brand is a series of associations that can be strengthened or weakened by consistent or inconsistent messaging, with strong brands able to withstand negative incidents while weak ones may crumble under pressure.
To grow a brand effectively, make strategic bets on associations that align with your target audience and business goals, as demonstrated by Long John Silver's 30% sales increase by catering to a McDonald's audience.
Brand Reinforcement Strategies
Repetition is crucial in brand building, with successful examples including Geico's "15% or less", Nike's "Just Do It", and Red Bull's "Gives You Wings" slogans consistently reinforced over time.
Strong brands provide leverage for outsized returns, facilitating marketing, sales, talent acquisition, and customer acquisition, making business operations smoother overall.
Measuring Brand Success
Effective brand measurement includes tracking unattributed leads, time to fill roles, and time to close sales, with unattributed leads likely stemming from content and brand efforts.
Long-Term Brand Development
Building a strong brand requires time and consistent effort, as exemplified by Leila Hormozi's journey from age 23 to 29, emphasizing that brand development is not a quick fix but a long-term investment.
Timestamps
00:00 Effective branding creates customer loyalty and allows for higher prices, with luxury brands risking their premium status by broadening their market, making investing in brand essential for business success.
03:21 Branding can shape perception like flowers in a bouquet, personal incidents can change a brand, and a single aspect can completely alter a brand identity.
06:08 Building and maintaining strong brand associations is crucial for withstanding negative impacts and achieving success.
09:32 Embrace change and make tradeoffs to maximize growth potential, as demonstrated by Long John Silvers, Red Lobster, and Taco Bell's branding transformations.
13:29 Building a strong brand through repetition and leveraging brand equity attracts the right people, makes marketing easier, and ultimately increases profitability.
18:01 Consistently repeating a strong message across platforms is key to building a successful brand, leading to measurable benefits and quicker sales.
21:33 Building a personal brand can make success easier in the long term, focus on skills and credibility to make a meaningful impact and connect with people.
24:28 Building a strong brand and creating content based on expertise can change how people perceive you and achieve the purpose of the brand.
Transcript
00:00 Why is it that some companies can charge two times five times or 10 times as much as their competition. Think about fendy think about Chanel think about Apple. They can charge two to five to 10 times for the same product as their competitor and why is it that those companies also can get their customers to buy anything. They release immediately think about Kylie Jenner think about skims from Kim Kardashian. Why is it that people buy immediately every drop. They have that is branding in this video I want to break down the principles that make a powerful brand listen. I don't want to discuss the fluffy high in the sky stuff when I was trying to learn about brand five six seven years ago. It felt very amorphous like there was no tactical. This is how you do it and so this is my attempt at giving you the Tactical how to build a brand brand is the association between two or more things in order for a brand to be successful. The audience that the product is being presented to must know one of them.An example of that would be I wear a Chanel outfit. Ironically. I'm wearing Chanel right. Now see I meet somebody off the street. They know Chanel they don't know me. They associate Chanel with expensive luxury. Now they meet me I'm wearing Chanel. They associate me with expensive luxury. Another example is my husband Alex so he talks about Business. Marketing. Sales offers and so then what happens is when he's talking about these things. He's wearing an acquisition. Tank to even though acquisition. Comom does not make content about business. Alex makes content about business wearing an acquisition. Comom shirt and by proxy people associate acquisition.Comom with being an expert in business. You see. It works both ways which means if suddenly everyone that wore Chanel looked like they were homeless but wearing a Chanel coat you would no longer associate Chanel with expensive luxury and some luxury. Brands actually change this way. They open up a line that may be less expensive so they can get to a broader market and what you notice is that sometimes their top tier products suffer because people no longer feel that when they wear Chanel they are wearing a premium brand and this isn't Chanel specifically. But this is an example of sometimes how luxury markets work. The reason that I became so interested in brand is because when we were building our first business gym launch did not understand anything about brand at all and in fact the entire time that we built that business nobody knew who I was uh people barely knew who Alex was if anyone did see him they're like you're this guy with a mustache. I sometimes see an ads and so we built the entire business off of paid ads off of cold outbound off of all different types of paid media.We never invested in content. We never invested in brand the whole time that we were doing that all these people would come up and say like you guys should really make content. You should really invest in brand. You should really do all these things and it got to the point where we sold the business and did so successfully and we hadn't yet created a brand and so when we decided what kind of business we want to create. Next you know we were looking at what was going on in the marketplace and both of us had a theory that if we created content it would make lots of things easier and the way that I see it is that brand is almost like a lubricant for everything else that you do in your business or everything else you do in life depending on why you're trying to build a brand. So the question is how does one build a brand. So I want to walk you through four principles that have helped me build my personal brand and business brand in less than two years. The first principle to understand is that brand is a series of associations think of a brand like a bouquet of flowers.
03:21 So if I show you this bouquet of flowers it's colorful. It's cute you might think oh Easter my friend's birthday. I'm sending to my girlfriend just to tell her she had a great day. If I I show you this bouquet of flowers you might think Valentine's Day romance love. Expensive is there really a big difference because if you look at these These are roses and these are roses and actually. The only difference in this bouquet is that one is all red roses and one is colorful roses. But red roses have been so heavily branded with love and Valentine's Day and gifting that they are associated with those things and so when you give them to somebody. There's a different. Association made say you're not feeling well and you're at work and one of your male. Co- workers sends you a bouquet of red roses what's your husband going to say but if he gave you these roses do you really think it was going to be that bad your husband be like oh that's nice. They sent you flowers all because of the color of the flowers. Now imagine you have dandelions you have roses you have daisies you have all these different types so even one flower. If I were to throw a daisy into this mix of red roses. It would change the entire bouquet so what do I mean by this think of a brand like a bouquet of flowers. Let's take a few examples and let's listen I want to say there's nothing good or bad.There's just the brand and then if you have associations that you make that are neutral positive or negative. So let's look at one which is Kanye West. So for a long time Kanye West's brand was like he was a legend he was unique. He was a star and then some things happened with him personally and now there are some associations made that are like off-the-wall erratic crazy just based on a few things that have happened for him. How did those couple incidents change his brand. It's not that we say it's good or bad but they have changed. The brand is it that he's less famous now no maybe he's more famous for those things but the brand itself has changed. Another example of this would be his ex-wife Kim Kardashian. So if you look at her beautiful feminine you might think business celebrity but then if you knew her from 20 something years ago.You might think you know porn star video like all those things and so if you took out the porn piece how would that change Kim's brand not saying it's good or bad. But it's different and so again one single flower or one single. Incident can completely change somebody's brand what if I removed the crazy incident with Kanye what if I removed porn from Kim Kardashian what if I removed celebrity from Kim Kardashian what if I removed lips from Kylie Jenner just think about how one piece of somebody's brand identity can change the entire brand itself what if we add it only fans to Kim. She's done all this work and she has all this volume in creating herself as a celebrity as a businesswoman. She has a private Equity company but what if all of a sudden she released least only fans because of the volume of having the history of the porn and now. This now her brand is stronger in a more sexual way and on the other side.
06:08 So the question to really think through when you're thinking about associations is that associations don't necessarily mean that you're going to grow or kill your brand. It might mean that it's just going to change strengthen or weaken your brand. So for example there's a lot of famous people that we can think of who had very strong Brands. The brands might be trustworthy loyalty hardworking and then you find out that person cheated on their wife had 17 girlfriends how does that change the brand when the entire bouquet was red roses hardworking disciplined. This person is very consistent in building those associations and then one day out of the blue. This thing comes out of nowhere how does that change their brand so logically speaking you don't end a brand you just vastly can change it through one or two incidents.Another example that's really interesting is if you think of somebody like Michael Jackson he was so good at music and all the things he did that even despite all of the things that happened afterwards that were very controversial down the line when he got towards the end of his life people still celebrate him. Today. There are shows in Vegas happening every night celebrating Michael Jackson and so again how many flowers did he have in his bouquet for how many years was.He consistent in doing this one thing very very well building a very strong brand and so what you have to understand is that when you think of associations the more strong on brand associations you have the more you can withstand a negative blow versus somebody who doesn't have a very strong brand and doesn't have a lot of I would say like Goodwill in the tank. They're not going to be able to withstand a negative blow nearly as much and when I say negative it's negative if it hurts the brand or shrinks the brand but it could also be different. It could be that the way in which an incident affects the brand changes it to a degree that now they cannot any longer do business sell the same products or services or service the same audience because that audience has lost trust and so if you want to build a strong brand you want strong consistent Association. So the less consistent you are with the associations the weaker. The brand is the more consistent you are with the associations the stronger the brand is another example would be the rock if you look at the rock look at the things that he posts.He's not posting teramana tequila one time he's not posting his workout. One time. He's not posting himself with his daughter and his family one time over and over and over and over again and so for a lot of people what they don't understand is. They think if they make an association one time that they have built their brand but the reality is that the brand is not just about the associations you make but how many times you make those associations and reinforce it to your audience and so what that means is putting things on repeat. The second principle is that if it doesn't build your brand or grow your brand you don't do it think about this building. Your brand is a constant tradeoff which means you are in the process of trading. The brand you have today for the brand that you have tomorrow and the goal is to trade up rather than to trade down so just like if you have a business you want to make sure that all the activities that you're doing are to grow the business because we only have so much energy or time in the day and so if we are going to spend time on our business we want to make sure that we're growing the business we're not killing the business and we're not just like remaining the same and so the same goes for brand. We want to make sure that when we are working on our brand we are growing the brand rather than shrinking the brand or keeping it the same and so in order to grow something it has to change but if you look at a flower when it is first bloomed. It's like this tiny little flower with these tiny little leaves this tiny little and then you look at it a year later.
09:32 It's this beautiful large sunflower right grew but it also changed and so what a lot of people are scared of is. They're scared of change because they're worried about ruining their brand but if you're able to understand that in order to grow a brand you have to continue changing the brand. It's just making a tradeoff. This means taking bets on what will grow your brand the most so. It's trading your brand today for what your brand could be tomorrow. So an example of this is actually long da Silvers. This was a case study.I studied like six years ago. I grew up next to Long John Silvers and I remember always seeing people going to the place and then after a while I felt like it kind of faded like I wasn't seeing advertising for it. I wasn't seeing what was going on and then I read a article about how Long John Silvers couldn't figure out how to grow their brand. The reason that they couldn't figure out how to grow their brand is because they were scared of losing what they were. So Long John Silver started off and they actually didn't really know if they wanted to become more of a Red Lobster or more of a McDonald's and so they kind of sat in this weird. Middleman land where it was like we're kind of in the middle. We're trying to like pay prices that are like a little closer to Red Lobster but the facility when you go inside of is more like McDonald's and so they had a choice to make they said look at our audience look at our goals what makes more sense do. We go all the way and we become a fish. McDonald's or do we become a fish Red Lobster they made the choice of becoming a fish McDonald's and what happened is that sales grew by 30% now what did they do here. They grew their brand by making a trade because they realized they were stagnating.They were stagnating because there wasn't Clarity around what the brand was and in my opinion you grow a brand by continuing to get clearer and clearer on what associations will grow. It will match with your audience and will target the people that you want to reach and so what did they get clear on that. Their audience didn't want Red Lobster pricing. Their audience didn't want Red Lobster experience. Their audience was more of a McDonald's audience. They wanted something fast something easy and something cheap and so they catered to that audience rather than trying to sit at this weird spot in the middle and in my opinion. The reason a lot of people don't grow.Their brands is because they're so afraid of losing what feels like the many in sacrificing that for getting more clear like building stronger associations that they're afraid will repel other people. What did longone. Silvers do is. They didn't just repel people. They attracted more of what they needed and wanted to grow their brand. The more clear you are with your associations. The more easily you can trade up and grow your brand.Another example of this is Taco Bell so Taco Bell years ago was actually declining. I don't know if you guys remember this cuz. Maybe my age is showing here but the the saying that they used to have was like y Taco Bell. Like it was on all the advertisements. It was what everyone would say people be around. They'd be drunken. I be like y Kido Taco Bell. Like that's all I remember when I think of Taco Bell right. But the funny thing is that when I think of Taco Bell now I don't ever think of that why is that so Taco Bell actually started plummeting in sales and so what they realized is that their slogan was amusing and it was funny and it got people's interest. But after a while the cheap Mexican fast food chain realized that they were declining because they didn't have a strong brand that was attracting the audience they needed. So what happened is that they competitors popped up who had stronger brands with better messaging AKA better associations for the audience. They were targeting or the audience they were both fighting for some of these competitors you might know you might think of hudoba Chipotle so what's the difference between Taco Bell and those competitors. The difference was that Taco Bell was not catering to Showcase upscale Mexican food. A lot of times you might think of Taco Bell. You might think of like diarrhea in the bathroom or like not clean at all stomach. Ache felt like I was going to vomit ate it when I was drunk but what they did is that they actually took a risk in opening upscale Taco Bell Cantina locations. These were an urban restaurant design an open kitchen a custom menu sharable appetizers right and even alcoholic beverages so they did menu experiments. They refreshed their branding they. Revamped their interior design and what happened the next year.
13:29 They grew by 16%. Why is that because they realized that in order to grow their brand they need to make stronger associations with different things. What happens when a competitor takes more of your market share. They've created stronger associations with things that the audience likes more than yours and they have done it more times than you. So if you want to take the audience back from your competitors you create stronger associations and repeat it more times. Volume negates luck. The third principle is that brand to you and to your company is essentially gasoline to fire. Brand makes everything easier if you build a strong brand. It pulls the right people towards you and pushes the wrong people away again like I said earlier. The thing is is that most people are afraid to do that strong. Brands especially when associated with a business are more profitable because the brand does so much work for you. So let's think about this. If there's a strong brand okay you're watching my video. For example say I post a job opening and you've been watching my video for 2 years.How much effort does it take me in my business to get you to want to have a job with acquisition. Probably takes me a fourth as much effort as it might take a company that you've never heard of and so what the brand does is. It provides you with leverage which means that you can get outsized returns as a company. If you have a strong one it lubricates marketing it lubricates sales Talent acquisition customer acquisition. It makes everything easier if you do this one thing well. It provides your business with more leverage than any other department can and here's the thing to build a strong brand. It doesn't necessarily mean it's a positive brand. A brand can be strong in either direction. So for for example I'll say a few names I just want you to think what's the first word that pops up Donald Trump Andrew Tate Kylie Jenner. Maybe you love them maybe you hate them but you're very clear on what their brand is and that means their brand is strong meaning. They are crystal clear about who they are for and who they are not for and so for any of you that are watching this thinking. I'm going to be too polarizing and my brand is not going to be able to grow because I'm not catering to a wide enough audience. I want you to think of those three people and think how polarizing they are how strong is your brand when I was growing gym launch and I was trying to bring on top level.Talent. It was probably one of the hardest things I had to do in fact what I had to do is because my brand wasn't strong. I actually had to borrow brand Equity from a company so I could get Talent so what I had to do was when I was trying to hire for my Executive Suite which is all like C Level CFO. Coo. All those roles I couldn't get them on my own. I wasn't getting the kind of talent I needed and so what did I do I engaged with a firm. They're one of the top firms in the country have a very strong brand. They're known for only representing very good companies and they went out and tried to get talent for me. And what did I get I got people from Google from my fitness pal from Nike from some of the biggest gym franchises in the world. I would have never been able to get those on my own. But I was able to because I paid them to borrow their brand Equity when they reached out on my behalf and they said we work at X firm and we have a company. We think you might be interested in people associate X firm with only good companies. Therefore now they associate my company with being a great company.This is why at acquisition. Comom for our portfolio companies. We recruit for them. Now why do I do that because I think they can't recruit no I do it because I know that my brand Equity is stronger than theirs and so I allow our portfolio companies to borrow my brand Equity to acquire talent because for a lot of people who watch my Channel or watch Alex's Channel they have strong positive associations with business with leadership with management and so this lubricates the process of acquiring talent for a company and so I know that if somebody on my team reaches out to somebody who is a prospect that person's more likely to respond and it will probably be an easier process if they are familiar with our brand because now we take our brand acquisition. Comom associate with our portfolio company. The fourth principle of branding is that repetition reinforces brand many people don't have a strong brand because they are unwilling to repeat themselves.In fact writing this video I was like oh my gosh if I am weakest in one of these principles. This is the one I have to work on because I feel like oh my gosh. Haven't. I said that before I'm telling you people are busy think about how much you have going on do you remember every piece of content. Every person you watch has put out do you remember every post that Kim Kardashian has made that The Rock has made that Logan Paul has made no but if you do go and you do look at their messaging. What you will see is patterns you will see them continuing to make the same Association over and over and over and over again.
18:01 Let's give some examples of some companies how many of you guys have heard Geico can save you 15% or less on car insurance. I can't even like the amount of times I've heard that over the last 10 years of my life since I was like I remember sitting in my parents house when I was like 12 years old hearing that slogan. But they continue to say it because it continues to work and it continues to get them customers and build their brand so easy caveman can do it. I even remember that part what about this one just do it how long has Nike been saying that did they stop or they like oh you know. I think I've said it enough times. Everyone's already heard it. I don't need to say it again. No that's their brand slogan. They're going to reinforce. It repeat it put it everywhere.What about this one Red Bull gives you wings how many times have you seen a commercial of Red Bull with somebody flying around some like little cheesy outfit or whatever it might be. Red Bull gives you wings they're not going to stop saying it they're going to find as many ways on as many Platforms in as many mediums as they can say it as possible and they're going to hone in on that and once they find a message and once they find a slogan and once they find an association that clicks with their audience they don't stop they hone in on it. The strongest Brands repeat the associations for years once they understand the associations that attract their ideal audience and their ideal buyers. They are Relentless. Another example of this again is Alex right. He wears the acquisition. Comom merch is he ever going to stop wearing the merch. The answer is no. He's probably not going to because it works in reinforcing the brand am I ever going to stop talking about acquisition. Comom in my videos probably not because it reinforces the brand right and within that there's buckets of things that we know hit with the audience that is watching which again you stick with those things you repeat them. You talk about them over and over again because it builds the brand right.If you think of some of the biggest celebrities in the world you can probably associate them with two to three different buckets of content or or words that make you think of that person. For example if I say Kim Kardashian you think of beauty celebrity Fame power when I say Reese Witherspoon you might think of food businesswoman soft kind different people reinforce different things over and over and over again which creates big Brands but doesn't mean that they're the same it just means that they are a different brand and they have different audiences and so the way that you strengthen a brand is simply by repetition so in terms of how do you measure the effectiveness of a brand. I would say that there's a couple of different ways that you can do that in a business. One is if you have ways that you pay for customers the rest of the customers that come through that are quote unattributed which means they don't come from any sort of funnel or paid advertising or SEO. You don't know where they come from. That means they're probably coming from content or brand and so you would say that all the unattributed leads that you're getting in a business probably are coming from your brand and so if that increases it probably means your Brand's increasing two other ways that you can measure brand are how long. It takes you to fill a role in your company if you have a employer friendly brand or how long it takes you to go through the sales process with a customer. If you are a customer Centric brand. So what do I mean by that is that again if for example you watch all of my videos and you're like I'm a fan of your brand well. Then if you want to buy something for me or if you want to work for me. It's probably going to take 25% effort from my team and 25% as long as it would take somebody who's never heard of me before never heard of my brand you might see my stuff and just say if you ever want to sell something.I'll buy it immediately versus somebody. Who's never watched me before maybe you're watching this video. For the first time you might be like uh yeah. I don't know who the this is and so I'm not going to buy bu from her right. Now. So it might take you four times to five times as long here's.
21:33 The thing you don't need to build a personal brand to make a ton of money to become a millionaire but it will make a lot of things a lot easier in the long term. If you do for me. I think it comes down to personal preference which is like do you like being known having people know who you are having. People know your business and also are you willing to be patient and understand that those things won't pay off. For years you don't need to build a personal brand To Be A Millionaire. But here's the thing everyone has a brand whether you are intentional about it or not another word for brand would be reputation like think about a reputation on steroids that is a brand a reputation with eyeballs and Views. A reputation with money put behind it. A reputation with effort put behind it you think about it. You don't need that to become a millionaire or to make money there's a lot of other ways that you can make money without anybody knowing who the heck you are. It comes down to preference you know for me. I made most of my wealth until I was 29 years old off of nobody knowing who I was.I think I had like 2,000 followers on Instagram. The thing is is that for me I realized I wanted to have an impact the way I wanted to help. People went beyond a transaction with a customer and in the way on which I wanted to help them and I wanted to help people that worked for me and people that did business with me. I realized I had to build a brand to do that and so again it comes down to personal preference if you don't like talking to people. You don't like being on camera you don't like writing. You don't like communicating in general.It's going to be a little tough to build a brand. I think when people ask me how do I different myself when it comes to Quality versus quantity of content. My personal philosophy is that if you spend more time being great at what you do you can spend less time trying to get noticed about how good you are at what you do. A lot of people have it twisted. They try to get noticed before they're even skilled and in my opinion. If you focus on being skilled and then you add the gasoline to the fire. It will be much easier to build a brand then if you're trying to build a brand off of something that is not novel if you're not able to make strong associations in some sort of way. Whether it be skills that you have whether it be traits that you have whether it be your appearance. Whatever it may be then it's going to be a lot harder to build a brand and so in my opinion I have always prioritized being better and being more skilled at what I do so that it is easier to capture that in content so if a brand loses credibility. Here's what happens in a buyer's mind which is you can rebuild credibility with your brand and you do that by having so many positive incidences occur after that negative one that it overrides guides the negative and people forget about it because you've overwhelmed them with positive. However you have to stick around for that to happen so what you do need to understand is that one dumb decision with your brand can absolutely change your business forever. Why is that because if I'm a customer do I want to wait around for two months to see that this company is trustworthy to see that I should keep doing business with them or do I just want to go to the next best option that hasn't punished me yet that I haven't had a negative experience with so let's give an example.
24:28 If I go to a restaurant and I've gone there and this actually happened to me. I went had a restaurant. I went to all the time and then one time I went there and they undercooked the chicken and what happened. I got food poisoning and I couldn't work for 3 days. I was in bed puking morning night middle of the night. I couldn't stop I haven't gone back since I had two and a half years of positive associations with that company and I just said yeah that because that was so punishing I never want to have to do that again cuz. You cost me three days of my life. So guess what I'm doing I'm going to the competitor's restaurant and so what you have to understand is you can recoup your brand. That's not equivalent with recouping the customers that you punished with that mistake.A lot of people ask me when I'm first starting off in business should I build a brand from day one or should I wait until my business is at a certain point and then start building a brand which what you really mean is start making content because the brand exists and my personal take on. This is that it depends on what kind of brand you want because I started making content when I was already an expert in something therefore people see me as an expert if I started making content when I first built my first company. I didn't know what I was doing. I would have a different brand. Now it might actually even be bigger. It might be better and wider because I might have captured more of an audience from showing people the journey from day one but people would see it differently. They might not see me as a business. Expert. They might see me as a YouTuber or as somebody taking them along for the ride or they might still see me as this 23-year-old who you know just started a business. I don't know but the reality is is that at what point in time on your journey you start your brand will change how people see you. What's the purpose of the brand and I would say reverse engineer that into would I achieve that purpose through starting my brand now or waiting. So now you've learned how to build a brand. If you want to learn how to monetize that brand I made a video about a year ago on how to monetize your brand. So if you want to make that money go ahead and click here.